FAQs – Frequently asked questions

1

Reservations & Availability

You can book your stay through the contact form on our website.

Alternatively, we also accept reservations by phone or via email.

Reservations can be made at any time for the current calendar year. Starting in September, we open up booking options for the following season.

If you are planning an event or a larger gathering, we can also manually reserve a spot for you upon request—just contact us.

We’d be happy to check availability for you personally—by phone or email.

You can also find us on select booking platforms (e.g., Booking.com, Airbnb, etc.).

Walk-ins are generally welcome during reception hours. Since we have several campgrounds/locations within a 30-minute drive of each other, we can often find a suitable option for you if you’re flexible.

However, especially during school breaks, on holidays, and on weekends, we strongly recommend making a binding reservation before your arrival to ensure you get a spot.

Yes. At certain times of the year, minimum stays apply—both for pitches and for our accommodations. These requirements may vary depending on the season, vacation periods, and holidays.

We’d be happy to provide you with this information by phone or email.

Yes, of course—groups are very welcome here.
What’s especially convenient: You can plan your stay with complete flexibility, as we offer a variety of lodging options—from pitches to cozy rental accommodations. This way, every group can find the right combination, even if not everyone wants to camp.

To ensure that all guests can enjoy a relaxing break, we ask groups to follow our campground rules—especially those regarding quiet hours, music, and consideration for others. We’re all about nature, relaxation, and a pleasant atmosphere for everyone.

2

Prices, Payment & Invoicing

Die aktuell gültige Preisliste finden Sie jederzeit auf unserer Website:

https://www.sonnencamping.de/en/prices/

The price of your stay includes use of your reserved pitch or lodging, including our restroom facilities as well as the amenities and facilities at the campground.

Water and trash disposal are also included—please note that we only accept normal household amounts of trash, and no trash from outside the campground may be disposed of here.

Depending on the pitch category, additional fees may apply for electricity (e.g., based on usage or as a flat rate—depending on the selected category).

For guests at our RV park, use of the restroom facilities is an optional service that can be booked separately. We charge €4.00 per person per night for this service, and we ask that you register at the front desk.

In addition, as of July 1, 2023, the city of Albstadt has been charging a lodging tax of €2.00 per night per person aged 18 and older.

For binding reservations made more than 48 hours in advance, a deposit may be required. This helps us make your check-in on-site faster and smoother.

Please refer to your booking confirmation for the deposit amount and due date.

At our location, you can pay in cash (in euros), with a debit card, or by credit card. Please note: We do not accept American Express.

For online payments, we also offer PayPal as a payment service provider.

That depends on how close your arrival date is:

  • More than 48 hours before arrival: We generally ask for a prepayment via bank transfer (you’ll find the details in your booking confirmation).
  • Less than 48 hours before arrival: In that case, you’ll pay the amount directly at check-in.

We will send you a detailed quote listing all items in advance.

As soon as your stay has been paid for, we will also send you an invoice—which will again clearly list the exact breakdown of costs.

You’re welcome to present your CampCard at check-in—we’ll use it to verify your information.

Please note: We no longer participate in the providers’ discount programs (e.g., ADAC/ACSI/CampingCard).

Instead, we offer attractive promotions on our accommodations several times a year—with up to 50% off. You can find the current offers on our website.

3

Cancellations & Changes

Our General Rental Terms and Conditions apply to all bookings. These terms set forth the binding cancellation policy, including deadlines and fees.

Please note: We do not offer free cancellations, as administrative costs are incurred even in the event of a cancellation. Depending on how close the cancellation is to your arrival date, cancellation fees may range from €25 to up to 90% of the total booking amount.

A no-show (failure to arrive without canceling) is particularly unfair because we are usually unable to rebook the pitch / accommodation, thereby depriving other guests of the opportunity to stay with us. In this case, 90% of the total cost will be charged.

We process cancellations or changes exclusively in writing. Please simply reply to your booking confirmation email.

No. An early departure is always unfortunate, but it is beyond our control. Therefore, we do not issue refunds for early departures.

4

Arrival, Check-in & Check-out

The main opening hours are daily from 9:00 a.m. to 11:00 a.m. and from 3:00 p.m. to 5:00 p.m.

You can find the current opening hours here.

Check-in is available starting in the afternoon and is subject to the reception desk’s hours of operation:

  • Pitches, tent pitches (camping area):
    Check-in during peak season starting at 2:00 p.m., during off-season starting at 3:00 p.m.
  • Accommodations: Check-in starting at 3:00 p.m.

Check-out is also subject to reception hours:

  • Accommodations: Check-out by 11:00 a.m.
  • Pitches, tent pitches (camping area): Check-out by 12:00 p.m.

For guests at the RV park, the maximum stay is 24 hours—this period begins at your arrival time.

Yes—we’re open 7 days a week, including Sundays and holidays.
The reception desk’s main hours are daily from 9:00 a.m. to 11:00 a.m. and from 3:00 p.m. to 5:00 p.m.

Opening hours

Late check-in is generally possible, but only by prior arrangement. Please contact us during business hours, preferably in writing. If you have an existing reservation, we will then provide you with the necessary information and, if applicable, access credentials.

Important: You must check in at the reception desk the following day. Please come by as soon as the reception desk opens at 9:00 a.m.

If you are planning an early departure, please be sure to let us know the day before during business hours.

If you need to leave unexpectedly before business hours, please follow these steps:

  • Drop the key/transponder in the mailbox.
  • Please include your name so we can identify your key, and briefly notify us of your early departure via email: info@sonnencamping.de.

The deposit will then be refunded at a later date, minus an administrative fee.

Yes, depending on occupancy, we offer early check-in and late check-out. The costs are based on the current price list and are billed as an “early check-in/late check-out fee.”

Both options can only be booked after prior arrangement with the reception desk.

Please note: For late check-out, you must check out no later than the reception closing time. If you exceed this time, an additional night’s stay may be charged.

Yes. At check-in, you will receive a transponder that generally allows you to enter and exit the campground at any time of day.

Please be considerate and observe the following quiet hours:
Nighttime quiet hours from 10:00 p.m. to 8:00 a.m. and midday quiet hours from 12:00 p.m. to 2:00 p.m.

5

Opening & Seasonal Hours

Yes—we’re open year-round (365 days a year).

Yes, we offer winter camping. In general, all areas are open.

Please note: At the pitches, only electricity is available in winter, as the fresh water and wastewater systems are shut off to prevent freezing.

We distinguish between peak season and off-season—prices vary depending on the time of year.

Peak Season

  • May 1 through the second week of September, inclusive
  • The weekend before Christmas through All Saints’ Day (of the following year), inclusive

Off-Season

  • After All Saints’ Day through April 30
  • From the start of the third week of September until just before Christmas

Note: Specific prices may vary depending on the pitch or accommodation category.

6

Pitches & Accommodations

We offer a wide variety of lodging options—from rental accommodations such as bungalows, stilt houses, and camping barrels to various categories of pitches.

Pitches (RV/Trailer):

The sizes of the pitches usually vary only slightly; the main difference lies in the amenities and infrastructure:

  • Eco: Electricity via coin-operated meter
  • EcoPlus: Flat-rate electricity
  • Comfort: Includes electricity as well as fresh water and wastewater connections

Tent Area:

  • Tent pitches without electricity
  • Tent pitches with electricity
  • Tent pitches with electricity and fresh water

Camperstop:

We also offer RV pitches. These cannot be booked in advance (arrival subject to availability).

Our pitches for trailers and motorhomes are approximately 70–90 m² in size.

The tent pitches are not marked off into individual pitches and therefore have not been precisely measured—as a general guide, you can expect each tent pitch to be about 5 × 10 m.

Yes, we’ll make our campground plan available to you online.

We do not offer reservations for specific pitches.

However, you are welcome to let us know your preferences (e.g., quiet, shaded, specific location). We will make a note of them and try to take them into account when assigning pitches, if possible.

We offer pitchs for vehicles ranging from passenger car size to approximately 11.00 m in length—including larger vehicles and trailers.

If you’re arriving in a very large vehicle, please let us know in advance so we can find the best spot for you.

Yes, in principle, an additional tent is possible. If it is used as a sleeping area, it will be charged as an additional tent (according to the current price list).

Yes, that’s possible. Please note: In this case, billing will be the same as for a campervan (according to the current price list).

The amenities in our accommodations vary depending on the type of accommodation. You can find detailed information directly in the description of your chosen accommodation on our website—the amenities are listed in detail there.

If you have any further questions, we’d be happy to help.

Yes. You can either bring your own bed linens and towels or add a set to your reservation for an additional fee.

A set includes: a pillowcase (80×80), a duvet cover (135×200), and one small and one large bath towel.

Pillows and duvets are provided in the accommodation—even if you bring your own linens. For hygiene reasons, please use them only with the provided covers.

Yes. The bungalows and stilt houses each have their own fully equipped kitchenette (including cooking utensils such as pots and pans).

7

Parking & Vehicles on site

Each pitch is generally intended for one car. Please park your vehicle entirely within your designated pitch and not in driveways or maneuvering areas, so that access roads and emergency routes remain clear.

If you arrive with a second vehicle, you may park it in our designated, free parking areas.

No. As long as you can park your car along with the trailer on your assigned pitch, no additional parking space is needed. If you do need one, free parking spaces are available.

8

Amenities: Electricity, Water, Waste Disposal

Yes. All pitches are equipped with electricity. Depending on the pitch category, payment is made either via a coin-operated meter (in euros) or as a flat-rate electricity fee.

In the tent area, there are pitches with and without electricity. If you would like electricity, it is charged at a flat rate in the tent area.

Yes, that is generally permitted. However, please use such devices responsibly and do not let them run at full power unnecessarily at night or when you leave the vehicle.

Yes. Drinking water is available on the campground—the tap water is safe to drink.

Please dispose of graywater in the utility area through the floor drain. For the chemical toilet, please use either the floor drain or our chemical toilet room (Note: for camping guests only).

Yes – Minor cleaning tasks, such as wiping down windows or cleaning the interior, are permitted.

However, high-pressure washers, steam cleaning, washing the exterior at the pitch, and any extensive cleaning that uses large amounts of water or cleaning agents are not permitted.

Yes. You can exchange 5-kg and 11-kg gas cylinders on site —including aluminum gas cylinders. Exchanges can be made during reception hours.

9

Sanitary, Laundry & Kitchen

We have a central washhouse with separate restrooms (women’s/men’s) and a unisex shower area with hot showers. We also offer a family rental bathroom that can be booked separately. An accessible bathroom for people with disabilities is available upon request and with appropriate documentation.
There is also another utility building with a laundry room equipped with washers and dryers, as well as a dishwashing area that includes cooking facilities.

For camping guests (pitches/accommodations), showers are included in the price—there is no coin-operated system.

Important: Guests at the camperstop must book access to the restrooms separately and register at the reception desk.

Yes, washing machines and dryers are available. They are coin-operated; you can purchase coins at the reception desk during business hours.

Please bring your own laundry detergent—alternatively, it is also available in the store.

Yes, there is a small kitchenette. There is a fee for its use.

Our dishwashing area is available for you to use.

10

Rules, Quiet, and Safety

Quiet hours are from 12:00 p.m. to 2:00 p.m., and nighttime quiet hours are from 10:00 p.m. to 8:00 a.m.

You may still enter and exit the campground, but please be especially quiet and considerate of other guests.

Consideration for others is the top priority—all other information can be found in the camping rules.

Yes, visitors and day guests are allowed. However, please note: There is a fee for day guests. They must be actively registered by their hosts at the reception Please refer to the price list for the current fees, or ask at the reception for more information.

Smoking is permitted in our outdoor areas. Smoking is not permitted in the accommodations or in the service and sanitary buildings.

Please be considerate of other guests and dispose of cigarette butts only in the trash can (not on the ground).

Cannabis: The use of cannabis is not permitted anywhere on the campground.

Yes, barbecuing is generally permitted—using charcoal, gas, or electric grills. Open wood fires are not allowed due to flying sparks. Please also avoid causing smoke nuisance to other guests.

There is also a barbecue hut. There, you may use the provided grill pan with wood. The grill pan must not be removed. You must bring your own wood.

Please sort your trash and dispose of it at our collection points/trash areas on the campground:

  • General waste & organic waste: general waste bin and organic waste bin
  • Paper: blue bin
  • Plastic packaging: yellow bin
  • Glass: sorted into white, brown, and green glass

Thank you very much for your cooperation! Please dispose of only normal household quantities and do not bring any outside trash or household waste from home.

Yes, ball games are allowed—but please play only in the designated areas and always be considerate of other guests.

If you need help and are unsure what to do, please contact the reception first (during business hours) or ask nearby guests for assistance.

Outside of business hours, please call:

  • 112 for medical emergencies / fire department / ambulance service
  • 110 for police emergencies
  • On-call medical service: 116 117
  • Emergency pharmacy service: 0800 0022 833

Yes. Teenagers 14 years of age and older can stay overnight with us without a guardian. For all guests under the age of majority, we require a parental consent form at check-in.

You can also find the form in our download section.

11

Dogs & Pets

Yes—four-legged friends are welcome here. Pets are allowed at all of our pitches.

If you’d like to stay in an accommodation, you may bring your dog or pet to select accommodations that allow pets—please indicate this when booking.

Dogs must be kept on a leash on the campground.

Yes—there are beautiful trails right outside the campground, perfect for a long walk with your dog.

No—our campground is fireworks-free. Setting off fireworks is not permitted here.

This allows dogs and other animals, in particular, to spend New Year’s Eve here in a much more relaxed and stress-free way—and all guests can enjoy a peaceful break in nature.

12

Wi-Fi & On-Site Services

Yes, Wi-Fi is available throughout the campground, but there is a charge for it. It generally works well for email and standard office or remote work tasks. For very data-intensive applications (e.g., continuous streaming), performance may vary depending on network traffic.

Yes, we offer a bread service. Please note: We do not sell bread on a walk-in basis—they are available only by advance order. Orders must be placed at the reception the day before.

During our reception hours, a kiosk shop is available with all the essentials.

On weekends, holidays, and during school breaks, we also offer pizza fresh from the oven. In addition, we’re happy to prepare pizza outside of these hours—but only with a prior, binding reservation and subject to a minimum order quantity. Please contact us well in advance to make a reservation.

In addition, a snack and beverage vending machine is available around the clock (24/7).

We currently do not have an official electric vehicle charging station on the campground. Upon prior arrangement, charging is possible at our 16A eco-power stations (which accept Euro coins).

Please note: Charging via the power outlets in the permanent accommodations or at campsites with a flat-rate electricity fee is not permitted.

Fast-charging stations are located near the campground.

13

Shopping & Neighborhood

There’s an ALDI SÜD within walking distance (about 400 m). You’ll also find a local butcher shop and a bakery nearby. Additional supermarkets are accessible by car on Kientenstraße (about 2 km).

Right on site, our vending machine is available 24/7—for snacks, drinks, and a quick bite between meals.

Yes—the “Badkap” bus stop is located directly below the campground.

Please check the online information systems for current schedules.

Yes—there are various restaurants and places to eat around the campground. At the reception, we have tips and recommendations for you—tailored to your tastes and the distance you’d like to travel.

On-site, you can also enjoy oven-fresh pizza and pinsa in a variety of flavors—perfect for a relaxing evening right at the campground. This is typically available on weekends, holidays, and during school breaks. We’re also happy to prepare pizza and pinsa outside of these times—but only with a binding advance reservation and subject to a minimum order quantity. Just let us know.

14

Leisure, Lake & Bad Weather

Yes. The badkap is right next to the campground. As a guest, you can purchase discounted tickets at our reception.

Yes—there are some real outdoor highlights waiting for you in the area around Sonnencamping: the Traufgänge (award-winning premium hiking trails) and varied bike tours with great views. You can pick up maps and tour recommendations for free at the reception.

We make sure there’s plenty of opportunity for physical activity: a playground for the little ones and spacious lawns invite you to enjoy a wide variety of activities—whether it’s soccer, badminton, or just a spontaneous game with a ball. Perfect for anyone who enjoys being active outdoors.

You can find ideas for bad-weather activities at Sonnencamping here.

Overview

  1. Reservations & Availability

  2. Prices, Payment & Invoicing

  3. Cancellations & Changes

  4. Arrival, Check-in & Check-out

  5. Opening & Seasonal Hours

  6. Pitches & Accommodations

  7. Parking & Vehicles on site

  8. Amenities: Electricity, Water, Waste Disposal

  9. Sanitary, Laundry & Kitchen

  10. Rules, Quiet, and Safety

  11. Dogs & Pets

  12. Wi-Fi & On-Site Services

  13. Shopping & Neighborhood

  14. Leisure, Lake & Bad Weather